Frequently Asked
Questions — pp98

The minimum age to register and play on pp98 is 18 years old, or the higher minimum age required by the applicable operator or license jurisdiction. Age verification is mandatory for all accounts. If your age cannot be confirmed through the KYC process, your account will remain restricted until verification is successfully completed.

No. pp98 operates a strict one-account-per-user policy. Each individual is permitted to hold only one registered account. Creating duplicate or multiple accounts is a breach of our Terms and Conditions and may result in permanent account suspension along with forfeiture of any associated balances and bonuses.

Pakistani players typically need to submit a valid CNIC (Computerised National Identity Card) or passport for identity verification. A proof-of-address document may also be required in some cases, along with a selfie or liveness check. All documents must be submitted through the secure HTTPS verification portal inside your account — never by email or messaging apps.

Click the "Forgot Password?" link on the login page and enter the email address associated with your pp98 account. You will receive a password reset link by email. Follow the link, create a new password and log back in. If you do not receive the email within a few minutes, check your spam folder or contact support at [email protected].

pp98 targets English-language players in Pakistan, including users in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, online gambling may be restricted or prohibited under Pakistani law, including the Prevention of Gambling Act, 1977. Players are solely responsible for determining whether using pp98 is lawful in their specific location before registering.

Available deposit methods depend on the underlying operator and may vary. pp98 contextually references familiar Pakistani payment options such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah as examples of methods Pakistani users may recognise. These references do not imply that any of these providers endorse or support gambling activities.

Minimum deposit amounts are set by the operator and may vary depending on the payment method you choose. Amounts are typically referenced in PKR (Pakistani Rupee). Please check the deposit section of your account for the current minimums applicable to your selected payment method, as these can change from time to time.

Withdrawal processing times depend on the payment method used and the operator's verification procedures. Before any withdrawal is approved, your KYC verification must be complete and all active wagering requirements must be satisfied. While processing times vary, the account name on your withdrawal method must match your registered pp98 account name exactly.

Common reasons for a declined or delayed withdrawal include: incomplete KYC verification, unsatisfied wagering requirements on an active bonus, a mismatch between your registered name and payment account name, or a pending security review. Contact the pp98 support team at [email protected] with your account details to get a specific update on your withdrawal status.

Where supported by the operator, transactions may be referenced in Pakistani Rupees (PKR). Actual currency availability, applicable conversion rates and any transaction fees are determined by the operator and the relevant payment processor. Check the cashier section of your account for the currency options currently available to you.

pp98 offers a wide range of sports betting markets, including cricket — covering Pakistan national matches, PSL (Pakistan Super League), T20 internationals, ICC tournaments and domestic competitions. Other markets include football, UFC and mixed martial arts, tennis, basketball and more. Live in-play betting is available on selected events throughout the day.

The pp98 live casino section features real-time table games streamed from professional studio environments, including live roulette, live blackjack, live baccarat and live game shows. Games are hosted by professional dealers and run continuously, so there is always a table available. Availability may vary depending on the operator's live casino schedule.

Yes. pp98 provides access to a broad selection of slot games, including classic three-reel slots, video slots with multiple paylines and progressive jackpot titles. Each game displays its RTP (Return to Player) figure and paytable information so you can make an informed choice before playing. Slot availability is subject to the operator's current game library.

RTP stands for Return to Player — it is the percentage of total bets a game is statistically expected to pay back to players over a large number of rounds. For example, a slot with 96% RTP will, on average, return PKR 96 for every PKR 100 wagered over time. RTP is a long-run statistical average, not a guarantee of individual session results.

Whether a sports betting bonus can be used on cricket, PSL matches, T20 internationals or ICC events depends on the specific promotion terms. Some bonuses are restricted to particular bet types, minimum odds or specific sports markets. Always check the eligible markets listed in the promotion's full terms and conditions before placing bonus bets on cricket or any other sport.

Welcome bonus eligibility and claim steps are outlined in the specific promotion's terms at the time of registration. Typically, you will need to register a new account, make a qualifying deposit and opt in to the promotion where required. Bonus amounts shown on pp98 are illustrative — always read the full terms including wagering requirements, minimum odds and time limits before claiming.

Wagering requirements specify how many times a bonus amount (or deposit plus bonus) must be staked before the resulting funds can be withdrawn. For example, a PKR 1,000 bonus with a 30x wagering requirement means you must place a total of PKR 30,000 in qualifying bets before withdrawal is permitted. Not all games contribute equally — slots often contribute 100% while table games may contribute less.

If you request a withdrawal before completing the wagering requirements on an active bonus, the bonus and any associated winnings derived from it will typically be forfeited. Your original deposit amount (if it meets withdrawal eligibility) may still be withdrawable. We recommend reviewing the specific bonus terms before initiating any withdrawal while a bonus is active on your account.

Yes — pp98 regularly features reload bonuses, free bet promotions, cashback offers and special event promotions tied to major sporting occasions such as ICC tournaments, PSL seasons and international football fixtures. All active promotions are listed in the Promotions section of the Platform. Each promotion carries its own specific terms, so review them carefully before opting in.

Use a strong, unique password for your pp98 account that you do not use on any other site. Enable any two-factor authentication options available in your account settings. Never share your login credentials with anyone. Be cautious of phishing emails or messages claiming to be from pp98 — we will never ask for your password by email. Report suspicious account activity to [email protected] immediately.

pp98 uses TLS/HTTPS encryption for all data transmitted between your browser and the Platform. Passwords are stored using industry-standard hashing. KYC documents are only accepted through the secure in-account verification portal. pp98 does not sell your personal data to third parties. Full details are set out in our Privacy Policy.

Log in to your pp98 account and navigate to Account Settings, then the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits and loss limits. Limit reductions take effect immediately. Increasing a limit is subject to a mandatory waiting period to prevent impulsive decisions made during a session. Full details are available on our Responsible Gambling page.

To activate self-exclusion, contact the pp98 support team at [email protected] and request immediate account closure. Self-exclusion is processed without delay — your account will be blocked, all marketing communications will stop and you will not be able to log in during the exclusion period. Self-exclusion cannot be reversed before the minimum exclusion term has elapsed.

Online gambling may be restricted or prohibited under Pakistani law, including the Prevention of Gambling Act, 1977. pp98 does not claim to hold a gambling licence issued by the Government of Pakistan, PTA, the State Bank of Pakistan, or any provincial authority. Nothing on this site constitutes legal advice. Players are solely responsible for determining whether online gambling is lawful in their specific jurisdiction before participating.