Player Wellbeing
Gambling at pp98 is meant to be an enjoyable form of entertainment — nothing more. This page explains the tools available to help you stay in control, the warning signs to watch for, and how to get support if you ever feel you need it.
Understanding the Basics
Responsible gambling means making active, informed choices about how, when and how much you play — and recognising when it is time to stop. It means treating gambling as one of many forms of entertainment, not as a way to earn money, relieve stress or solve financial problems.
At pp98, we want every player in Pakistan — whether they are in Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar — to have access to the information and tools they need to keep their gaming experience positive and within healthy limits.
The vast majority of people who gamble do so safely and without any issues. But for a small number of players, gambling can develop into a problem that affects their finances, relationships and mental wellbeing. Recognising this early and using the tools available makes a real difference.
pp98 integrates responsible gambling controls directly into the platform — not as an afterthought, but as core features that every registered player can access at any time. No approval is needed to set limits on your own account. No waiting period before a spending cap takes effect.
Built-In Controls
These tools are available to every registered pp98 account holder. They are designed to help you stay in control — and they are effective immediately once activated.
Set a daily, weekly or monthly cap on how much you can deposit into your pp98 account. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing one requires a mandatory waiting period to prevent impulsive decisions. You can set these limits directly in your account settings.
Set a ceiling on how much you are willing to lose in a given time period — daily, weekly or monthly. When your loss limit is reached, your access to real-money games will pause until the limit period resets. This tool directly protects your bankroll from downswings driven by emotion.
Set a maximum session duration and receive on-screen alerts when you are approaching it. Time can pass quickly during play — especially during a PSL match or live casino session. Session reminders help you take regular breaks and maintain perspective on time spent.
Request a temporary pause on your account — 24 hours, 7 days or 30 days — if you feel you need a short break. During a cooling-off period, you will not be able to log in or place bets. The break begins immediately upon request and cannot be shortened once activated.
If you feel that gambling has become a problem, self-exclusion allows you to close your pp98 account for a defined minimum period or indefinitely. During self-exclusion, your account is fully blocked — you will not receive marketing communications and any remaining balance will be handled in line with our Terms. Contact support to activate self-exclusion immediately.
Enable periodic on-screen prompts during gaming sessions that display your net session result — how long you have been playing and whether you are ahead or behind. Reality checks are a straightforward way to stay grounded during extended play sessions and make intentional decisions about whether to continue.
Know the Signs
Problem gambling can develop gradually and is not always obvious at first. Being aware of the warning signs — in yourself or someone you know — is the first step toward getting help.
Answer honestly. If you find yourself saying "yes" to several of these questions, it may be time to use our self-exclusion tool or reach out for support.
Our Commitments
Every pp98 account undergoes KYC identity and age verification. No account is permitted full access until age is confirmed. Underage applicants are declined and their data is deleted. This is not optional — it applies to every player, every time.
Deposit limits set by the player take effect immediately. Increases to any limit are subject to a mandatory waiting period — a deliberate friction point designed to prevent impulsive decisions made in the heat of a losing streak.
When a player requests self-exclusion, their account is closed immediately. All marketing communications stop. The player is not sent promotional offers during the exclusion period. This cannot be reversed until the minimum exclusion term has elapsed.
pp98 presents game RTP figures, odds and bonus terms clearly. We do not use misleading language to inflate expected returns or downplay risk. Players deserve accurate information so they can make genuinely informed decisions.
Our support team is available 24 hours a day via live chat and email. Whether you have a question about setting limits or want to activate self-exclusion, you will receive a prompt, non-judgmental response at any hour of the day.
pp98 does not send gambling-related marketing to users who are self-excluded or have activated a cooling-off period. We do not send high-pressure promotional messages to players who have recently experienced significant losses or who have set loss limits.
Getting Help
If you are concerned about your own gambling — or about someone close to you — reaching out for help is the right move. Problem gambling is recognised as a health issue and there is support available. You do not need to wait until things feel completely out of control.
pp98 encourages players who are struggling to contact our support team immediately to activate self-exclusion and take a break from the Platform. Beyond that, professional support services and counselling resources exist internationally and can help you or a loved one work through gambling-related difficulties.
Players in Pakistan are encouraged to speak to a trusted healthcare professional, counsellor or mental health practitioner if gambling is affecting their daily life, relationships or finances. Charitable and voluntary organisations that focus on addiction and mental wellness operate in major cities including Karachi, Lahore and Islamabad.
If you are worried about a friend or family member's gambling behaviour, here are some practical steps you can take:
Online gambling may be restricted or prohibited under Pakistani law, including the Prevention of Gambling Act, 1977. pp98 does not claim to hold a gambling licence issued by the Government of Pakistan, PTA, the State Bank of Pakistan, or any provincial authority. Nothing on this page or site constitutes legal advice. Players are solely responsible for assessing the legality of online gambling in their specific jurisdiction before participating.
If you want to activate self-exclusion or set an immediate deposit limit, contact our support team. Self-exclusion requests are processed immediately — no waiting period, no approval delays.
Support email: [email protected] — available 24/7
Gambling is at its best when it is fun, intentional and within your means. Use the tools available to you, set your limits before you play, and remember — the platform is there to entertain, not to pressure. Head to the homepage to explore pp98 with that mindset.
🔞 Adults 18+ only — or the higher minimum required by the operator/license jurisdiction.
Local laws in Pakistan may restrict gambling. Players are responsible for checking applicable laws.